Once we receive a referral, our team assesses health plan coverage, clinical needs, and current availability to determine our scheduling response. With a significant patient load accumulated over 20 years of practice and the current volume of referrals, we may be unable to accommodate every referral.

Should we be able to schedule you, our office will reach out promptly. In case of any delay, we recommend contacting your referring clinician for an update. Your understanding and patience are appreciated as we strive to provide the best possible care.

To determine if our services are covered by your insurance, explore these convenient avenues:

Verify with Your Insurance Carrier:
Take a moment to contact your insurance carrier directly. A quick call to their customer service can confirm whether we are listed as an approved provider in your network. Check Online Insurance Portal: Many insurance companies offer online portals that allow you to check the list of approved providers. Log in to your insurance account on their website and navigate to the provider directory for the most up-to-date information.

Call Our Office: Connect with our office, and our dedicated team will assist you in confirming our status as a provider under your insurance plan.

If you find that our organization is not listed as a provider with your insurance carrier, don't worry. Insurance provider lists can sometimes lag behind updates. To ensure you have the most accurate and current information. Feel free to reach out to our office. Our team can provide you with the most up-to-date information and assist you in confirming our status as a covered provider.

Yes, we accept Oregon Worker's Comp patients for electrodiagnostic evaluation (EMG/Nerve conduction studies). However, please note that we do not participate in Worker's Comp cases for other states. If you have any questions or need further clarification, feel free to reach out to our office for assistance.

The most efficient way for patients to reach our office is by:

Portal Messaging:
Reach us through the messaging portal on our website.

Secure Text Message:
Send secure text messages through our website.

Urgent Matters:
For urgent matters, call our office number at 541-482-5515.

Our team is dedicated to providing timely and responsive assistance to meet your needs.

Our office is open to serve you during the following hours:

Monday to Thursday: 8 a.m. to 5 p.m.
Friday: Closed
Weekends: Closed

Additionally, please note that we observe a lunch break from 12 p.m. to 1 p.m. on weekdays. If you have questions or require assistance, feel free to get in touch with us during our regular business hours.

In case you encounter an issue outside our regular office hours, follow these steps: Phones Turned Over to Answering Service: After working hours, our phones are transferred to the answering service. For Urgent Questions or Emergencies: If you have pressing questions or an emergency that cannot wait until the next working day, please contact the answering service at (541) 734-0427. They will assist you in reaching us promptly.

Yes, we do require a referral for our services, preferably from your general practitioner. If you have any specific questions or concerns regarding the referral process, please don't hesitate to reach out to us directly. Our team is here to assist you.

To ensure a smooth and efficient visit, please remember to bring the following items:

Insurance Card:
Please have your current insurance card available for verification.

Government-Issued Photo ID:
A valid government-issued photo ID is required for identification purposes.

For any inquiries regarding your bill, please contact our office at 541.482.5515. Our team is ready to assist you with any questions or concerns you may have.

For many tests, health plan authorization may be required. Upon receiving authorization from your health plan, we will promptly fax the testing facility an order for your test. The testing facility will then contact you directly to schedule the test and provide you with all the necessary contact information. If you encounter any difficulties during this process, please feel free to contact us, and we will be happy to assist and facilitate the scheduling of your test.

Insurance coverage varies among carriers and plans. It is recommended to contact both the facility and your insurance carrier to confirm financial obligations before undergoing any tests.

The turnaround time for results varies:

Blood test results: Up to 2 weeks.

Some specialized tests: Variable duration.

MRI and CT scan reports: Usually within 2-3 days.

EEG, ultrasounds, and heart test reports: Approximately 1 week.

Please wait until all results are available before scheduling an appointment. If there is any perceived delay, don't hesitate to call our office for assistance.

For normal or insignificant test results, we provide information through our portal or text messaging system. Typically, we avoid discussing significant results over the phone. We encourage you to call after all your tests are completed to schedule an appointment. If there is anything that requires immediate attention, we will proactively reach out to you.

For your convenience, we recommend scheduling your next visit at the completion of your current appointment while you are in the office. If tests have been requested, we suggest waiting until the tests are performed before calling to set up a follow-up appointment. This ensures a more comprehensive discussion during your next visit. Please wait until your tests are complete before reaching out to schedule your next appointment for efficient scheduling.

We regret to inform you that a missed appointment may result in a penalty/fee of $50.00. We understand that situations may arise, and if you believe there are extenuating circumstances, please reach out to us to discuss your situation. We appreciate your understanding and cooperation in maintaining the appointment schedule. Please note that we reserve the right not to reschedule appointments in cases of repeated cancellations, missed appointments or for other reasons deemed necessary. We appreciate your understanding and adherence to our policies. If you have any questions or concerns, feel free to contact us to discuss your situation.

If you have a scheduling conflict and cannot make it to your appointment, please call us as soon as you become aware of the issue. We understand that conflicts can arise, and we'll be glad to assist you in rescheduling your appointment to a more convenient time. However, please be aware that cancellations made within 24 hours of the scheduled appointment may incur a penalty/fee of $50.00. We appreciate your understanding and cooperation in respecting our cancellation policy. If you have any concerns or need assistance, feel free to contact us. Thank you for your cooperation.

For medication refills, please contact your pharmacy directly, at least a week in advance, and they will reach out to us for authorization. Ensure you have an ample supply of your medication until your next scheduled appointment. If you have specific concerns or need to discuss your medications, feel free to schedule a consultation with us.

We understand how challenging and concerning this can be, and we are here to assist you in exploring alternative options to ensure you receive the necessary medication. Upon reviewing the denial, we recommend considering the following steps:

Contact Your Insurance Provider:

Reach out to your insurance provider directly to obtain detailed information on the denial reason. This will help you better understand the specific circumstances and guide your next steps.

If appropriate, consider filing an appeal with your insurance company. The appeals process allows you to provide additional information or documentation that supports the necessity of the prescribed medication. We are more than willing to collaborate with you and provide any necessary documentation to strengthen your case.

Explore Alternative Medications:

Discuss potential alternative medications with our office. We can work together to identify suitable alternatives that align with your medical needs and may be covered by your insurance.

Patient Assistance Programs:

Investigate patient assistance programs offered by pharmaceutical companies. These programs are designed to provide financial assistance or offer the medication free of charge to eligible individuals. We can guide you on how to apply for these programs.

Prescription Discount Cards:

Consider using prescription discount cards to help reduce out-of-pocket costs for medications. Many pharmacies and organizations offer these cards, and they can be a valuable resource in managing medication expenses.

We are here to support you throughout this process, provide necessary documentation, and explore alternative solutions to ensure your health needs are met.

We understand that this situation may be challenging, and we are committed to assisting you in exploring alternative options to ensure you receive the necessary medical testing. After reviewing the denial, we recommend considering the following steps:

Contact Your Insurance Provider:

Initiate contact with your insurance provider to obtain detailed information on the denial reason. Understanding the specific circumstances will help you navigate the situation more effectively.

Appeal the Decision:

If deemed appropriate, consider filing an appeal with your insurance company. The appeals process allows you to provide additional information or documentation supporting the necessity of the medical test. We are ready to collaborate with you and furnish any necessary documentation to strengthen your case.

Explore Alternative Testing Options:

Contact us to discuss potential alternative testing options. Together, we can identify suitable alternatives that align with your medical needs and may be covered by your insurance.

Investigate Financial Assistance Programs:

Explore financial assistance programs that may be available to support you. We can guide you on how to apply for such programs, designed to provide assistance for medical testing expenses. We are committed to supporting you throughout this process, providing necessary documentation, and exploring alternative solutions to ensure your healthcare needs are met.